Privacy Policy

Updated on April 10, 2025

Introduction

At Naro, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our website(s), products, services and applications (collectively, the "Services") in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and disclose your information as described in this Privacy Policy.

Naro is a software-as-a-service application that helps companies create, manage, share, and track their sales and marketing content. In the ordinary course of providing these services, we may process personal data on behalf and at the direction of our enterprise customers. We are not the controllers of such personal data and our processing of such data is governed by the agreement in place between Naro and the applicable enterprise customer. The enterprise customer's privacy policy or other agreement between the enterprise customer and you or your organization, and not this Privacy Policy, applies to such processing. If we process your personal data on behalf of one of our enterprise customers and you wish to discontinue such processing or otherwise exercise rights that may be available to you under applicable privacy laws, please contact the enterprise customer on whose behalf we are processing such data.

Policy Updates

As we continually work to improve our Services, we may need to change this Privacy Policy from time to time. We will alert you of material changes by placing a notice on the Naro website, by sending you an email and/or by some other means. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

What This Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" or "sensitive personal information" under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don't own or control or people we don't manage.

Personal Data

Categories of Personal Data We Collect

We collect the following categories of Personal Data:

  • Profile or Contact Data — first and last name, email, phone number, and unique identifiers. Used to provide, customize, and improve the Services and to correspond with you.
  • Online Identifiers — account name and passwords. Used to provide, customize, and improve the Services.
  • Payment Data — payment card type, last 4 digits, and billing address. Processed via our payment partner Stripe, Inc.
  • Commercial Data — purchase history. Used to provide and improve the Services.
  • Device/IP Data — IP address, device ID, and device/OS/browser type. Used to provide and improve the Services.
  • Web Analytics — page interactions, referring sources, and usage statistics. Used to provide and improve the Services.
  • Social Network Data — username and profile info from social media. Used to provide and improve the Services.
  • Professional or Employment-Related Data — job title. Used to provide and improve the Services.
  • Inferences Drawn From Other Personal Data — attributes, user behavior, and predispositions. Used to provide and improve the Services.
  • Other Identifying Information You Voluntarily Provide — emails, letters, texts, or other communications you send us.

Our Commercial or Business Purposes for Collecting Personal Data

Providing, Customizing and Improving the Services

  • Creating and managing your account or other user profiles.
  • Processing orders or other transactions; billing.
  • Providing you with the products, services or information you request.
  • Meeting or fulfilling the reason you provided the information to us.
  • Providing support and assistance for the Services.
  • Improving the Services, including testing, research, internal analytics and product development.
  • Personalizing the Services, website content and communications based on your preferences.
  • Doing fraud protection, security and debugging.

Marketing the Services

  • Marketing and selling the Services.

Corresponding with You

  • Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Naro or the Services.
  • Sending emails and other communications according to your preferences or that display content that we think will interest you.

Categories of Sources of Personal Data

We collect Personal Data from the following sources:

  • Directly from you — when you create an account, use our Services, fill out forms, respond to surveys, or contact us.
  • Automatically when you use our Services — through Cookies and similar technologies.
  • Public Records — from government sources, public social media posts, or other public sources.

How We Disclose Your Personal Data

Service Providers. These parties help us provide the Services or perform business functions on our behalf, including:

  • Hosting, technology and communication providers
  • Security and fraud prevention consultants
  • Support and customer service vendors
  • Product fulfillment and delivery providers
  • Payment processor — Stripe, Inc. collects your voluntarily-provided payment card information. Please see Stripe's terms of service and privacy policy for information on its use and storage of your Personal Data.
  • Gmail data (optional) — By connecting your Google Workspace email account with Naro, you are allowing us access to your email data so we can recommend follow-up actions and content. We may analyze some data using third-party large language models (such as OpenAI) and store the information about your data for further analysis and to improve the recommendations we provide you. We do not use your data to develop, improve, or train generalized/non-personalized AI and/or ML models.
  • Google Workspace and Google Drive data (optional) — By connecting your Google Workspace or Google Drive account with Naro, you are allowing us access to your data and files. We only read files and data that you explicitly select through the Naro application. We may analyze some data using third-party large language models (such as OpenAI) and store the information about your data for further analysis. We do not use your data to develop, improve, or train generalized/non-personalized AI and/or ML models.

Legal Obligations. We may disclose Personal Data with third parties to fulfill legal obligations, prevent illegal activities, protect rights and safety, enforce agreements, or resolve disputes.

Business Transfers. All Personal Data we collect may be transferred to a third party in a merger, acquisition, bankruptcy, or other transaction in which that party assumes control of our business.

Aggregated or Anonymized Data. We may create aggregated, de-identified or anonymized data and disclose it with third parties for lawful business purposes, provided that we will not disclose such data in a manner that could identify you.

Tracking Tools, Advertising, and Opt-Out

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, "Cookies") to enable our servers to recognize your web browser, understand how and when you visit and use our Services, analyze trends, and improve our Services.

Please note that because of our use of Cookies, the Services do not support "Do Not Track" requests sent from a browser at this time.

Types of Cookies Used

  • Essential Cookies — required for providing features or services you have requested, such as logging into secure areas. Disabling these may make certain features unavailable.
  • Functional Cookies — used to record your choices and settings, maintain preferences over time, and recognize you when you return.
  • Performance/Analytical Cookies — help us understand how visitors use our Services, measure advertising performance, and improve our content. For example, Google LLC uses cookies in connection with Google Analytics. You may opt out via the Google Analytics Opt-out Browser Add-on.

Managing Cookies

You can control Cookies through your internet browser's settings. Most browsers allow you to disable Cookies or manage acceptance individually. Note that disabling Cookies may affect the functionality of our Services.

Data Security

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures. You should also help protect your data by selecting and protecting your password, limiting access to your device and browser, and signing off after accessing your account. No method of transmitting or storing data over the internet is completely secure.

Data Retention

We retain Personal Data for as long as necessary to provide our Services or perform our business purposes. In some cases we retain Personal Data longer to comply with legal obligations, resolve disputes, or collect fees owed.

  • We retain your profile information and credentials for as long as you have an account with us.
  • We retain your device/IP data for as long as we need it to ensure our systems are working appropriately and efficiently.

Personal Data of Children

We do not knowingly collect or solicit Personal Data from children under 16 years of age. If you are under 16, please do not attempt to register for or use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 16, we will delete that information as quickly as possible. If you believe a child under 16 may have provided Personal Data to us, please contact us at hello@narohq.com.

State Law Privacy Rights

California Resident Rights

Under California Civil Code Sections 1798.83-1798.84, California residents may contact us to prevent disclosure of Personal Data to third parties for direct marketing purposes. Please contact us at hello@narohq.com. Our Services do not support Do Not Track requests at this time.

Nevada Resident Rights

We do not currently sell your Personal Data as sales are defined in Nevada Revised Statutes Chapter 603A.

Contact Information

If you have any questions or comments about this Privacy Policy or our data practices, please contact us: